Friends of the UNCG Libraries

This posting was prepared by Kathy Crowe, Associate Dean for Public Services. The University Libraries conducted the LibQual+™ survey in fall 2012 to determine student, faculty and staff perceptions about the UNCG Libraries (Jackson and the Harold Schiffman Music Library).   LibQual+ is a standardized measure develop by the Association of Research Libraries (ARL) in 2000.   It measures what service is desired by clients and the service they perceive they are receiving.   LibQual+ ™ also asks what is the minimum level of service with which they would be satisfied.   The survey includes core questions on three dimensions: ·          Affect of Service (services) ·          Information Control (collections and resources) ·          Library as Place (library buildings) Additional questions ask about general satisfaction with the Librar...

In Spring of 2010 the University of North Carolina (UNC) system administered the biennial Sophomore and Senior surveys to all 16 campuses. Several questions about the campus libraries are included in each survey. The Senior Survey included four questions about libraries. Approximately 1,000 UNCG students answered each question. On a four-point scale with 4 as “excellent” the UNCG University Libraries received the following scores: • Hours of operation (3.7) • Staff responsiveness (3.5) • Access to databases and collections (3.6) • Library services overall (3.6) We exceeded the UNC average for these questions in each category. Because these questions have remained the same for over 10 years we are able to get a longitudinal picture of our progress; our scores have improved each year. UNCG had a 57% response rate to the Sophomore Survey. It included six questions about libraries using a five-point scale with 5 as “very satisfied.” The University Libraries received good results...