This posting was prepared by Kathy Crowe, Associate Dean for Public Services. The University Libraries conducted the LibQual+™ survey in fall 2012 to determine student, faculty and staff perceptions about the UNCG Libraries (Jackson and the Harold Schiffman Music Library). LibQual+ is a standardized measure develop by the Association of Research Libraries (ARL) in 2000. It measures what service is desired by clients and the service they perceive they are receiving. LibQual+ ™ also asks what is the minimum level of service with which they would be satisfied. The survey includes core questions on three dimensions: · Affect of Service (services) · Information Control (collections and resources) · Library as Place (library buildings) Additional questions ask about general satisfaction with the Librar...
The Friends of the UNCG Libraries are advocates and supporters of the Libraries. Our Friends make a real difference in our ability to serve the campus and the local community.